One-Wear Shipping & Returns
Payment
- All payments are debited from your account when the goods are ordered.
- We use Stripe for our online payments.
Dispatch Policies
- All orders (subject to stock availability) are dispatched the next business day at the very latest.
- Orders received on Bank Holidays, Saturdays or Sundays will be dispatched on the next business day.
- If we are unable to dispatch by the next business day we will contact you to arrange a mutually agreed alternative date. If we cannot agree another date, we will issue a full refund.
- One-Wear will ship anywhere in the world
- Standard Shipping is the same no matter how large the order.
- One-Wear sends all standard orders by Royal Mail second class parcel post.
- Express is the same no matter how large the order.
- Please note that express courier orders will require a signature on delivery.
- Please ensure that you provide a delivery address where someone will be available between 9.00am and 5.30pm Monday to Friday to accept delivery.
- If our couriers are unable to deliver an order due to the address being unmanned, a card will be left asking you to contact them directly to arrange re-delivery.
- If no contact is made within 2 days the order will be returned to us and a re-delivery charge may be levied to cover our re-delivery costs.
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Orders sent outside the United Kingdom may be liable for import taxes and duties which customers will be liable for.
Fixed postage rates apply to different regions.
- If for some reason you wish to return your order please email us at ask@One-Wear.co.uk and we will provide you with a Return Identification number and the postal address to send the packet to.
- When returning the items please ensure that you include a copy of the invoice.
- Due to the sanitary nature of the underwear we are unable to accept returns of opened packets of underwear.
- Should you have any concerns or issues relating to our products or any suggestions or you just wish to send us an email our contact details can be found on the Contact Page. We look forward to hearing from you.
- Payments will be refunded within 2 working days of receiving the returned items.